Testimonials Here's what they're saying about Michael: “Presenters like you, with real world experience and enthusiasm, add a level of credibility which our employees truly appreciate. We are experiencing - first hand - positive exchange of ideas on how to leverage customer satisfaction amongst our 500+ people.” –Olivette Fulton-Whipple, Center Director, IBM Dallas Customer Service Center “Exactly what we had hoped for – high energy, interactive and most of all, informative! Kudos are still pouring in from the attendees. Your commitment to learn about our industry, customers, and objectives had a huge impact on the success of the event.” –The Event Management Team, EDS “'Attitudes that Ignite' had a wonderful impact on the firm. People have been abuzz about your program. Partners, as well as Consultants, have sought me out to tell me how much they enjoyed your presentation.” –Tracey R. Gibbs, Senior Human Resources Manager, Ernst & Young LLP “This was the best way to end our national conference! Thank you so much.” –Kim Boyer, National President, International Customer Service Association “Kudos here to Michael - What an education. Very knowledgeable on the subject and a presentation that knocked our socks off. Can’t wait to hear it again.” –Harry Bruns, Market Area President, ALLTEL IBM “Evaluations indicate that you are far and away the best speaker we have ever had!” –Shari Mulvany, Foundation/Member Services Manager, Illinois Press Association “We have held many seminars over the past years and I can honestly say that you are one of the best presenters we have ever had. Prior to the seminar date you asked me what I was looking for in this session. I replied that I would like to have a balance of humor, motivation and 'hard information' that our attendees could carry with them to make them more successful in their day-to-day businesses. That is exactly what you gave us.” –Peggy Arnold, Vice President of Member Services, San Angelo Chamber of Commerce “Your creative facilitation style makes your programs the ones that will be remembered long after you leave the training room.” –Miami Herald “Mike is one of the best presenters/coaches/teachers I’ve seen. He is passionate, has integrity and is the kind of leader people want to follow. He could bring about positive change on a more global scale if he wanted.” –Development Dimensions International “Your presentation has set the benchmark for all of our future Staff Days.” –Milton N. Frankfort, Mann Frankfort Stein & Lipp “We received nothing but great comments regarding your participation in the program including 'Off the Charts, Inspiring & Refreshing', 'Energizing', 'Fires me up', 'Great Speaker' and 'Provided some great motiviational phrases to share'. It was great to see this group fired up and motivated.” –Jerry E. Sanders, Spring Exchange Chairman, ICAE “I could go on and on about my impression, but I think others who attended better summed it up. 'We need to do more with him'. 'He was entertaining and very practical'. 'The material he covered was perfect for us.' 'When are you bringing him back'? Thank you for delivering beyond our expectations.” –Joe May, Retail Sales Manager, Northwest Herald “The two sessions you did for us on 'Igniting Performance' were an absolute hit. The managers and sales reps are still talking about it. Your gift using humor to convery your message as well as convey the new skill that your are teaching us unparalleled. The managers are already incorporating what they have learned into the way they communicate with their teams.” –Lynn Bartha, Advertising/Circulation Training & Development Manager, San Jose Mercury News “Your creative facilitation style makes your programs the ones that will be remembered long after you leave the training room. Your sessions gave people measurable steps to take to help them be successful.” –Bobbi Silber, Advertising Training Manager, The Miami Herald “Your class was inspirational as well as informational. Class participants benefitted by your individual coaching and felt that you really listened to them and their issues and were able to offer helpful suggestions.” –Jeannie Enyart, Vice-President, Advertising and Marketing, The State "...absolutely the best, most caring, coaching, and energetic instructor I've ever had... Every salesperson in the company needs to hear this presentation." –Alltel "I continue to hear nothing but positive comments about your presentation. As you heard me mention, I was somewhat skeptical of inviting the same speaker back for two years in a row. However, after listening to you, I now understand the impact you had on the organization on your previous visit and I want to thank you for returning." –Denise Billups, Center Director, Atlanta Customer Service Center, IBM "Michael Hoffman is incredible! I enjoyed his energy, excitement, and love of the process. Very inspirational –THE BEST!" –Carole Phipps, Learning Director, Knight Ridder

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