OWN IT! Sales

How OWNing the Conversation Can Result in More Sales and Long-Term Customer Loyalty

Sales Program by Michael Hoffman

Very few sales careers are made by a sales person’s pheromones! They are made by what the salesperson says and does to build value. OWN IT Sales is a program that ignites and equips sales people for owning the number one value building activity; the customer experience.

What is said and done while interacting with potential customers can make or break a career. Customer experience expert Michael Hoffman, through humor, tactical interactions and practical skills ignites and equips salespeople to OWN those experiences more effectively and be people of real influence and value.

Turn your sales team into a customer-experience machine of sales and loyalty. Attendees of this program will learn:


  • How to ignite the #1 skill of the top sales people: Building Value
  • How to recognize the power phrases from your customers and how to use them
  • How to master the tornados of sales to stay on top
  • How to OWN the process that leads to more sales
  • How to create more loyalty and referral business
  • How to uncover the secrets of the “best of the best” in the profession


This customer service program can be delivered as a keynote, workshop, or full-day training. It can also be customized for online delivery.

…absolutely the best, most caring, coaching, and energetic instructor I’ve ever had … Every salesperson in the company needs to hear
this presentation

– Allied Wireless Communications Corporation

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